Veloris Shipping Policy

Last updated: May 4, 2026

Thank you for shopping with Veloris. This Shipping Policy explains how we process and dispatch orders, estimated delivery timeframes, shipping costs, and what to do if there is an issue with your delivery. By placing an order with us, you agree to the terms set out below.

This policy should be read together with our Terms of Service, Refund Policy, and Privacy Policy.

1. Order Processing

Orders are typically processed within 2–5 business days after payment is received and verified. Business days are Monday to Friday, excluding Australian public holidays. Orders placed on weekends or public holidays will begin processing the next business day.

Because some of our products are fulfilled directly by our suppliers (a model commonly known as drop shipping), processing times can occasionally vary. You will receive a confirmation email with tracking details once your order has been dispatched.

We reserve the right to delay processing or cancel an order if we are unable to verify payment, suspect fraudulent activity, or cannot fulfil the order for any reason. If we cancel your order, you will receive a full refund of the purchase price.

2. Shipping Destinations

We ship to most countries worldwide. Some destinations may be excluded due to carrier restrictions, customs regulations, sanctions, or supplier limitations. If we are unable to ship to your address, we will notify you and refund your order in full.

We reserve the right to refuse or cancel any order destined for a location we determine, at our sole discretion, to be high-risk for delivery, fraud, or compliance reasons.

3. Estimated Delivery Times

Delivery times are estimates only and begin from the date of dispatch, not the date of order. They are not guaranteed and may be affected by factors outside our control, including carrier delays, customs clearance, weather, and global events.

Because items may ship from one or more international fulfilment partners, orders containing multiple items may arrive in separate parcels at different times. This is normal and does not indicate a problem with your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. Any applicable shipping fees will be displayed before you complete your purchase. From time to time we may offer free or discounted shipping promotions, which are subject to their own terms.

5. Customs, Duties, Taxes, and Import Fees (International Orders)

For orders shipped outside Australia, the recipient is the importer of record and is responsible for any customs duties, import taxes, GST/VAT, brokerage fees, or other charges levied by the destination country. These charges are not included in the product price or shipping fee at checkout, are determined by the destination country's customs authority, and are payable directly to the carrier or relevant authority before delivery.

We have no control over these charges and cannot predict their amount. We recommend contacting your local customs office before ordering if you would like an estimate.

If a parcel is refused at customs, returned to sender, or abandoned by the recipient because import charges have not been paid, the order is not eligible for a refund of shipping costs or any customs charges incurred. Where the goods are returned to us in resaleable condition, we may issue a refund for the product price only, less any return shipping or handling fees we incur.

6. Order Tracking

Once your order is dispatched, we will email you a tracking number and a link to track your parcel. Tracking information may take 24–72 hours to update after dispatch, and not all carriers in all countries provide door-to-door tracking. If your tracking has not updated within 7 business days of dispatch, please contact us.

7. Address Accuracy

It is your responsibility to ensure that the shipping address you provide at checkout is complete, accurate, and current. We are not responsible for orders that are delayed, lost, returned, or delivered to the wrong address as a result of incorrect or incomplete information provided by you.

If a parcel is returned to us because of an incorrect address, an unclaimed delivery, or a failed delivery attempt, we may, at our discretion:

• Re-ship the parcel at your cost; or

• Issue a refund for the product price only, less any shipping, return, restocking, or handling fees we incur.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update it before dispatch, but we cannot guarantee changes once an order has been processed or handed to a fulfilment partner.

8. Risk and Title

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier nominated by us, in accordance with applicable law. This means that, once we hand your order to the shipping carrier, responsibility for the parcel transfers to you, subject to your rights under the Australian Consumer Law (see Section 12).

For tracked deliveries, a parcel is considered delivered once the carrier marks it as delivered to the address or a designated collection point.

9. Late, Lost, or Damaged Parcels

We work with reputable carriers, but occasionally parcels are delayed, lost, or damaged in transit. If this happens to your order, please contact us at hello@myriaddigital.com.au with your order number so we can investigate.

Late deliveries. If your order has not arrived within 10 business days after the longest estimated delivery window for your region (see Section 3), please contact us. We will work with the carrier to locate your parcel.

Lost parcels. A parcel is generally considered lost only after the carrier has confirmed it cannot be located, which can take 14–30 days depending on the carrier. Once a parcel is officially declared lost, we will arrange a replacement or refund in line with your rights under the Australian Consumer Law.

Damaged parcels. Please inspect your order on arrival. If the item is defective, damaged, or you receive the wrong item, contact us within 7 days of delivery with your order number and clear photographs of the damage (including packaging). We will evaluate the issue and offer a remedy in line with the Australian Consumer Law.

Claims made outside these timeframes may not be eligible.

10. Stolen Parcels and Authority to Leave

If a parcel is marked as delivered by the carrier but you have not received it, please:

1. Check with neighbours, your building manager, or other members of your household;

2. Check around your property for a safe-drop location;

3. Contact the carrier with the tracking number; and

4. Contact us within 7 days of the delivery scan if the parcel cannot be located.

Where you (or someone at your address) have given the carrier "Authority to Leave" or otherwise authorised an unattended delivery, risk passes to you when the parcel is left at the nominated location, and we are not responsible for theft or loss after that point, except where required by law.

11. Events Outside Our Control (Force Majeure)

We are not liable for delays, failures, or damage caused by events outside our reasonable control. This includes (without limitation): natural disasters, severe weather, fires, pandemics, public health orders, war, civil unrest, strikes, carrier service disruptions, customs delays, government actions, sanctions, and acts or omissions of third-party suppliers or carriers. Where such events affect your order, we will make reasonable efforts to keep you informed and provide a remedy where appropriate.

12. Your Rights Under the Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantees, rights, or remedies you have under the Australian Consumer Law (ACL) or other applicable laws that cannot lawfully be excluded.

Under the ACL, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For deliveries within Australia, where there is a failure to deliver within a reasonable time, you may have additional rights under the ACL.

13. Returns and Refunds

For information about returns, exchanges, and refunds, please see our [Refund Policy]. Items damaged in transit, defective items, and incorrect items are handled under Section 9 of this policy and our Refund Policy.

14. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, supplier arrangements, carrier networks, or applicable law. The current version will always be posted on this page with the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Shipping Policy or your order, please contact us at:

Veloris Email: hello@myriaddigital.com.au